Frequently Asked Questions

I'm Gabriel Santiago, a multidisciplinary creative based in Dubai, UAE. I specialize in photography, videography, graphic design, and web development — offering end-to-end visual solutions for brands, events, and individuals.

I'm based in Dubai, UAE, and I'm available for projects throughout the UAE — including Abu Dhabi, Sharjah, Ajman, and all other emirates. Travel within the UAE is included in my project pricing.

I typically respond within 24-48 hours. For urgent requests, feel free to call or WhatsApp me at +971 50 397 2584.

I cover a wide range including:

• Portrait Photography — Individual, family, and professional headshots
• Event Photography — Corporate events, galas, and private celebrations
• Product Photography — E-commerce, luxury goods, and catalog shoots
• Lifestyle Photography — Brand storytelling and editorial work

My primary setup includes a Canon R5 mirrorless camera with professional RF lenses, Profoto lighting equipment for studio work, and DJI drones for aerial photography. I bring backup gear to every shoot.

Turnaround time depends on the project:

• Portrait sessions: 5-7 business days
• Events: 7-10 business days
• Product shoots: 5-10 business days
• Rush delivery: Available for an additional fee (2-3 business days)

I typically deliver professionally edited, high-resolution JPEG files. RAW files are available upon request for an additional fee, as they represent unfinished work. I believe the editing process is an essential part of the final product.

I provide full video production including:

• Promotional & brand videos
• Event highlight reels
• Social media content (Reels, TikTok, YouTube Shorts)
• Training & educational videos
• Drone videography

Every video package includes pre-production planning, on-location filming (with professional lighting and audio), full editing with color grading, background music licensing, and 2 rounds of revisions. Final delivery is in your preferred format (MP4, MOV, etc.).

Timeline varies by project complexity:

• Short social clips (30-60 sec): 3-5 business days
• Promotional videos (1-3 min): 7-14 business days
• Event highlight reels: 5-10 business days
• Full production projects: Discussed case-by-case

I offer a full range of graphic design and web development:

• Logo & brand identity design
• UI/UX design for websites and apps
• Marketing materials (brochures, flyers, social media graphics)
• Full-stack website development (HTML, CSS, JavaScript, React)
• E-commerce platform development

My development process follows 5 steps:

1. Discovery — Understanding your goals and requirements
2. Design — Wireframes and visual mockups in Figma
3. Development — Clean, responsive code
4. Review — Testing and your feedback
5. Launch — Deployment and handover

Yes! I offer ongoing maintenance packages that include content updates, security patches, performance monitoring, and minor feature additions. Monthly retainer options are available — let's discuss what fits your needs.

Pricing depends on the project scope. I offer:

• Project-based pricing — Fixed quote for defined deliverables
• Hourly rates — For flexible or ongoing work
• Day rates — Common for event photography/videography
• Retainer packages — Monthly commitment for regular work

Every project starts with a free consultation to understand your needs and provide a detailed quote.

Yes, I typically require a 50% non-refundable deposit to secure your booking date, with the remaining 50% due upon project completion and before final file delivery. For larger projects, I can work out a milestone-based payment plan.

I accept bank transfers (preferred in UAE), as well as PayPal and cash. For international clients, PayPal or Wise transfers work best. An invoice is provided for every transaction.

Cancellations made 7+ days before the scheduled date receive a partial refund of the deposit (minus administrative fees). Cancellations within 7 days forfeit the deposit. Rescheduling is free if I have availability on the new date.

Absolutely! I offer package discounts for ongoing work, multiple service bookings, and long-term retainer agreements. Let's discuss your needs and I'll create a customized quote that works for your budget.